Some
helpful links pertaining to information on our Wheel and Tire Packages
and other useful Frequently Asked Questions Which will really helpful in solving your problems.
Wheel
Finder - Use this page to help you find the right wheel for your
SUV, truck, or car. Find a specific categor like: "All 18,20,22,24 inch wheels"
Contact
Us - Don't hesitate to email or give us a call with any
questions regarding our services or products.
Frequently Asked Questions
What are your business hours?
Monday through Friday 8:30 - 5:30 pm PST, Saturdays 8:30am to 3:00 pm PST.
PST
How do I know if a wheel is available for my Vehicle?
Use our Search Wheels by Vehicle. All the wheels available for your vehicle will be shown. You can also call one of our experienced salesmen to assist you with any fitment questions.
If the wheels I want are not in stock, how long does it to take to build them?
It will take only One to two weeks.
When I place an order, when will my credit card be charged?
Before anything is ever processed, we make sure for you that
the wheels and tires you ordered will correctly fit your vehicle.
Once fitment is determined, your credit card will be charged and
the order will be processed.
Do you offer a warranty on wheels and tires?
All of our wheels have a lifetime warranty against structural defects.
All wheels have a 1 year warranty on chrome. All tires have a minimum
of a 30,000 mile warranty. .
I do not have a Credit Card
how can I place an order?
We also accept Money Orders and Cashiers Check by Mail, we also take Debit Cards...Call for us details.
How much is
Shipping?
Shipping is 100% FREE in the continental United States. Stay away from
other sites that try to slip in "handling fees" and other bogus
charges. The price you see on our site is the price you pay for delivery
straight to your door.
How much is Mounting and
Balancing?
Mounting and Balancing is 100% FREE, again, watch out for shady
websites that will charge you for this service.
Do you ship
International?
Yes we do ship Internationally daily, call us for details.
International calls can be made to 1-(916) 332-0786.
Are the Wheels and Tires
Insured when shipped?
All Wheels and Tires are Insured when shipped to our clients. You are
paying for an important adition to your ride, we make sure it gets to
you with every step of the way.
Are my Wheels and Tires Brand New or...?
All products from USA Custom Wheels are First Line, Brand New and right
off the shelf. You can expect nothing less than brand new top quality
merchandise, never any used goods.
How long will the shipment of my order take?
Typically in 3-5 days, no longer than 7-10 business days. Call us for
an exact time.
How should I maintain my polished and chrome wheels? Washing your wheels with mild soap and water on a weekly basis will help to maintain them. Wash wheels when they are cool to prevent spotting. You will also want to periodically polish the wheels with a non-abrasive, aluminum polish.
What if I damage a wheel?
There is no warranty on damaged wheels. In some cases, minor damage can be repaired at a local wheel repair shop.
I Ordered Online, How do I
know if my Order has been processed?
One of our sales staff will contact you within 24 hours of purchase to
confirm all aspects of your Order. If we have not made contact with
you, feel free to contact us at (916) 332-0786 to process your order. We
must make contact with all clients or the Order will not be processed.
Can I run my wheels in the snow?
We strongly recommend against running the wheels where road salt is used. The salt will surface pit the wheels. If you have to run the wheels under such conditions, immediately wash them down. If the wheels pit due to negligence, there is no warranty. |